IP LOCK Security System Solutions Sydney
IP LOCK

Payment Agreement Policy

Payment Agreement Policy

 

By purchasing or accepting our quotes regarding any of our services or products, you are agreeing to our terms and conditions including our Payment Agreement Policy, Privacy Policy and Refund Policy. Please review the following prior to acceptance of our offers and quotes, or making your purchase.

 

IP LOCKs TRADING POLICIES:

We adhere to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.

 

Payment Procedure:

We may capture and store your credit card details and the authority for payment form, or providing your banking card details by you or an authorised person of your company would be counted as an authority of payment deduction. If you authorize a recurring payment for monitoring services, routine maintenance or any other products or services, your credit card details may be stored by us as well as our payment processor in accordance with payment card industry standards.

Methods of Payment:

Our methods of payment include:
Card Payments, Direct Debit
Charges and fees:
Weekdays (7:00 AM – 5:00PM): A call out fee of $140 for the presence of our technician (per technician) plus GST which includes the first 15 minutes. If more work is needed $50 charge for each extra half hour inside the time bracket.
Weekdays (5:01 PM – 11:59PM): A call out fee of $140 for the presence of our technician (per technician) plus GST which includes the first 15 minutes. If more work is needed $60 charge for each extra half hour.
Weekdays (00:00 AM – 6:59AM): A call out fee of $190 for the presence of our technician (per technician) plus GST which includes the first 15 minutes. If more work is needed $60 charge for each extra half hour.
Weekends (00:00 AM Saturday – 11:59PM Sunday): A call out fee of $240 for the presence of our technician (per technician) plus GST which includes the first 15 minutes. If more work is needed $75 charge for each extra half hour.
Parts and supplies are not included in the fees above and will be invoiced separately based on the standard rate.

Refunds and cancellations

 

Refund Policy

A refund policy may be outlined or pointed to in the relevant contract, invoice or proposal, otherwise as a general rule, If the service or product has been partially or fully been provided by us, IP LOCK will not be obliged to issue any refunds. Should an error be made on your end, you have 14 days to notify us.

Please include the following information in your email:

Subject: Refund Request

Body:

  • Full name

  • Proof of the payment, receipt number, payment method, amount, where, when and how the payment was made

  • A detailed explanation of the error made

  • The amount wished to be refunded if your request is authorised

  • Contact details

  • Bank account details in which you wish the refund to be made, including:

    • Account name

    • BSB Number

    • Account Number

    • Swift code (If applicable)

    • Card number (If applicable)

Please note:

  • If you request a refund due to an incorrect amount, the original tax invoice will be immediately void and invalid, and a new tax invoice will be issued for the correct amount. In addition, you must dispose of the incorrect tax invoice due to legal reasons. IP LOCK will not be held liable for any illegal activities conducted by using the incorrect tax invoice.

  • If an error is made by us And/or our members, representatives, associates and employees, the refunds will be made immediately upon notification of the error and completion of investigation.

  • a refund request will not be authorised simply due to the change of mind, hence the importance of thinking it through carefully is recommended prior to acceptance or purchase of our products or services. IP LOCK is under no obligation to issue a refund, unless an error has been made on our side. If an error has been made on the payer’s side, we reserve the right to make a decision as we see fit.

  • the refunds can only be made to the accounts which the payment has been debited from.

IP LOCK reserves the right to deduct any bank or transaction charges for any refund processed onto the payer. Refund requests sent to us after 14 days from the day the payment was made, will all be automatically rejected.

 

Cancellations:

If you wish to cancel a recurring payment you have previously set up, please email us your request in writing at [email protected]. Penalties may apply.

Please include the following information in your email:

Subject: Refund Request

Body:

  • Full name

  • Contact details

  • Proof of the payment made such as, receipt numbers and amount

  • Full details of the payment method, such as, Bank, PayPal account details, or card number, from which the payments are debited, including:

    • Account name

    • BSB Number

    • Account Number

    • Swift code (If applicable)

To submit a general enquiry please Contact Us.